The Best Western Cromwell Hotel occupies a five storey period property in Central London, 800 metres from some of the city's top museums, including the Victoria and Albert and the Science Museum. Gloucester Road tube station is 200 metres from the hotel.

London Heathrow Airport is eight miles away, with an approximate driving time of 30 minutes. Staff at the Best Western Cromwell's 24 hour desk are on hand to exchange currency and provide room service (limited hours), and sightseeing advice is available at the concierge desk. The hotel houses an informal lounge bar and offers a buffet breakfast every morning. The air conditioned public areas are equipped with complimentary wireless Internet access.

The 57 guestrooms over five floors feature light decor, contemporary furnishings and fitted carpets. All are equipped with satellite television, complimentary wireless Internet access, direct dial phones, coffee/tea makers and bathrooms with showers, makeup mirrors and complimentary toiletries. The world famous Harrods department store is one mile from the hotel and the London Eye is four miles away. The Eye, a 135 metre tall high tech Ferris wheel set by the Thames, offers spectacular views across the London skyline.