The hotel's Schlossrestaurant offers variations on traditional German cooking and haute cuisine, prepared by a Schwabian chef, served in traditional setting with polished stone floors, while in the Kaminlobby/Wintergarten informal meals can be enjoyed in a bar atmosphere, and guests can relax with a drink by the open fire in the bar, or order a snack from room service.

Business services include conference rooms, catering and computer rental, and weddings can also be celebrated in the candelabra lit ballroom. Wireless Internet is available throughout the hotel for guests with laptops, the front desk is open 24-hours, and ther is also a concierge desk and secure garage parking (surcharge). The city and all its sights can be easily reached by S bahn and U bahn from the hotel; Berlin Zoo is four kilometres from the hotel and the Brandenburg Gates, Reichstag and Alexanderplatz are all within 10 kilometres.

Berlin Tegel Airport is 15 kilometres from the hotel, approximately 30 minutes by car.