The Best Western Queens Hotel Hamburg is located in the business district in Hamburg, Germany, within 500 metres of the Stadtpark, where there are open air concerts in summer and a swimming lake. The nearest S Bahn station is about one kilometre away, and the main railway station is eight kilometres from the hotel. With a covered entrance leading to a large lobby area, the Best Western Queens Hotel has plenty of seating for guests, complimentary newspapers and a gift shop. The hotel has a relaxation area with a sauna, steam room and solarium.

There are two restaurants at the Best Western Queens Hotel Hamburg. The smart, modern Windsor offers international dishes and fine wines and serves lunch and dinner. A buffet breakfast is also available for a surcharge. The more casual Stoertebeker offers snacks and regional dishes. There is also a pub with a garden terrace.

There are seven conference and small meeting rooms offering facilities for a variety of events, including full business services.

The 182 guestrooms are decorated with dark striped floor length curtains and wooden furniture with floor lamps offering subtle lighting. Rooms all have bathrobes, satellite television, minibars and high speed Internet access. Hamburg is known for giving the Beatles a start in their musical career in the early 1960s. The Beatles lived in St Pauli and played at the Kaiserkeller, the Top Ten Club and the Star Club. St Pauli later became an important district for the punk movement and still has lots of bars and venues.