The modern Best Western Hotel St Raphael is located 600 metres from the Alster Lake and one kilometre from Hamburg's main art gallery and the Spitaler Strasse Shopping Centre.

The nearest airport is Hamburg Fuhlsbⁿttel (HAM) 11 kilometres away, around 30 minutes by car.

The lobby has polished floors topped with rugs, and an open fireplace surrounded by leather armchairs. Guests can browse complimentary newspapers by the fire and quiz the concierge for sightseeing tips.

Meeting and conference rooms are available for the use of business guests; all include audio visual equipment and have wireless Internet. Parking is available onsite (surcharge).

Exotic cocktails and fine wines are on the drinks list in the Captain's Corner bar, which features model ships and seating areas are labelled like a ship's galley 'officers only', and 'crew members'.

Le Jardin restaurant serves buffet breakfast and dinner and à la carte lunch in a maritime themed setting.

St Raphael's spa zone on the fifth floor comprises a sauna and hot tub, and offers panoramic rooftop views of Hamburg's skyline.

The hotel has 124 air conditioned guestrooms over five floors. Rooms have bright, modern colour schemes and come with desks, cable television, minibars, Internet connections, and laptop sized safes. Bathrooms include handheld showers, hair dryers, makeup mirrors, bathrobes, slippers, and complimentary toiletries. Guests are welcomed with a small bottle of wine and a fruit basket on arrival.

Speicherstadt, Hamburg's old warehouse district, is two kilometres from the hotel. Built at the turn of the century in red brick, typical of northern Germany, the gabled roofs and small towers are reflected in the canals they border.